How do I return an item?

In order to arrange a return, please contact us and inform our Customer Service Team of your order number, the item you are returning and the reason for the return.

We will then reply with a unique returns form and all information required to return your item.

You can return any unwanted products within 14 days provided they are unopened and in perfect condition.

If your item is faulty you will need to tell us what exactly the fault is. We will replace any faulty items like-for-like, or if the item is no longer available, will refund the original payment method.

When you return your item please remember to ask the Post Office for a receipt which you should keep as proof of sending until you have received your replacement or your refund. We cannot be held responsible for non-delivery of returned goods.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Tags: -

Related entries:

You cannot comment on this entry

Most popular FAQs

  1. What do I do if I have not received ... (26649 views)
  2. How do I return an item? (17420 views)
  3. How long will it take for my order to ... (16966 views)
  4. Will I be charged customs and import charges? (12840 views)
  5. What delivery options do you offer? (12233 views)
  6. Where is my order? (12175 views)
  7. Do you deliver to my country? (11556 views)
  8. How do I ensure I receive updates regarding my ... (9873 views)
  9. What are the Cashback Programmes when placing an order? ... (9842 views)
  10. How can I pay for my order? (9638 views)

Latest FAQs

  1. What are the Cashback Programmes when placing an order? ... (2014-07-04 15:28)
  2. I have received my item and it is damaged. ... (2014-04-25 10:08)
  3. How do I recycle my old products? (2014-04-22 16:49)
  4. What is the EU Battery Directive? (2014-04-22 16:49)
  5. How do I return an item? (2014-04-22 16:48)